Local: 518.827.5211 or Toll-free: 877.827.5211
Fax: 518.827.7600
Mailing Address and Office location with our after-hours outdoor drop box:
103 Cliff Street
PO Box 191
Middleburgh, NY 12122
Directions
Our business office hours are:
Monday from 8:00am to Noon and 1:00pm to 5:00pm
Tuesday from 8:00am to Noon and 1:00pm to 5:00pm
Wednesday from 8:30am to Noon and 1:00pm to 5:00pm
Thursday from 8:00am to Noon and 1:00pm to 5:00pm
Friday from 8:00am to Noon and 1:00pm to 5:00pm
We are closed everyday from 12:00pm – 1:00pm.
Our lobby hours are:
Monday, Wednesday and Friday from 10:00am to 12:00pm and 1:00pm to 3:00pm.
Lobby closed Tuesdays and Thursdays.
If you need assistance outside of the lobby hours, please call our office 518.827.5211.
We are closed on all Federal holidays.
For General, Press and Regulatory Inquiries email us.
For Unresolved Inquiries:
If you have previously worked with MIDTEL regarding an unresolved inquiry and wish to file a complaint with the New York State Public Service by computer: www.dps.ny.gov/complaints; by phone 800.342.3377 (M-F 8:30am to 4:00pm) or by mail: Office of Consumer Services, NYS Public Service Commission, Empire State Plaza, Agency Building 3, Albany, NY 12223-1350.
